Regular commuters have been claiming for delays or cancellations in train services for many years using our automated Delay & Repay claims management solution for Train Operating Companies (TOCs).

Our tried and tested Delay & Repay system in the consumer market has seen us successfully process 587,989 claims, of which 381,687 were automatically settled, in partnership with many of the UKs TOCs.

Of those not settled, we have achieved £1,174,653 in cost reductions, resulting in a total of 176,459 satisfied customers (some of which are business traveller).

Here at Travel Compensation Services, we firmly believe that business travellers and their organisations should also be entitled to 100% of the compensation that’s owed to them; a view echoed by the rail industry.

flowchart

How It Works

100% of the compensation received will go directly to the Corporate, via their TMC.

Introducing Business Travel Compensation

Business Travel Compensation is the smart service targeted at Travel Management Companies (TMCs) for their corporate clients who book UK rail travel.

This solution, already endorsed by many of the TOCs, will support TMCs, Corporates and business travellers, providing the functionality to monitor every single journey of corporate business travellers, at zero cost.

The propriety system will identify and alert any audited opportunities where the traveller has occurred rail delays and/or cancellations, ensuring the business reclaims 100% of any compensation they are entitled to; via their TMC.

Business Travel Compensation will act as the intermediary solutions provider to manage with the relevant TOC all the necessary details to carry out the claim and ensure 100% of the compensation is paid back accordingly to the Corporate, via the TMC.

Our Achievements

Regular commuters have been claiming for delays or cancellations in train services for many years using our automated Delay & Repay claims management solution for Train Operating Companies (TOCs).

Our tried and tested Delay & Repay system in the consumer market has seen us successfully process 587,989 claims, of which 381,687 were automatically settled, in partnership with many of the UKs TOCs.

Of those not settled, we have achieved £1,174,653 in cost reductions, resulting in a total of 176,459 satisfied customers (some of which are business traveller).

Here at Travel Compensation Services, we firmly believe that business travellers and their organisations should also be entitled to 100% of the compensation that’s owed to them; a view echoed by the rail industry.

Let's get in contact

Contact today if you have any questions, we'd love to hear from you!

The Commercials

Working with TMCs directly, there will be a one-off onboarding/set up fee to create a daily monitoring feed and to allow data to flow to Business Travel Compensation, seamlessly 24 hours a day.

Journey data will be tracked and monitored daily using our established auditing and algorithm process, which is free of charge to the TMC market.

For those journeys (including multi-leg) that are audited and flagged up as delayed, there’s a small fixed processing fee, which includes the handling of payments from TOCs to TMCs; allowing an easy and transparent model to be created.

100% of the compensation received will go directly to the Corporate, via their TMC.