Can businesses really afford not to claim for Delay Repay travel compensation?

With the Beast from the East threatening to make a return, or up to 60mph gales blowing down trees or cable lines onto the track severe weather conditions are just one of the reasons that may delay our rail travel. But to what consequence? If Steve doesn't make his meeting, or Lesley misses out on clinching the final deal – what is the cost to UK businesses of staff missing key appointments, essential meetings, and urgent deadlines?

Within any organisation, travel disruptions can have a significant impact on productivity aside from the damage caused by missed deadlines. You can easily calculate the loss of business when you miss out on a deal, but are businesses measuring the cost implications based on the number of hours lost at railway stations or on a train? With the compensation rules in place and systems to reclaim – it's easier than ever for businesses to ensure they claim their compensation entitlement. In our latest press release we shared how we're working with TMCs to evolve our own technology to compensate employees for disrupted travel outside of normal working hours.

Although we’re seeing a significant improvement in punctuality on the railway, last year train operators handed back compensation in the region of £74m to passengers; Govia Thameslink Railway (encompassing Southern, Thameslink and Great Northern) paid most at £15m, with Virgin Trains East Coast and West Coast at over £13m each.

According to the October 2018 report carried out by Transport Focus, the number of passengers claiming eligible compensation stands at approximately 35 per cent, this is unchanged from 2016. However, passengers claiming under DR30 has increased by 4 per cent on 2016 to 30 per cent. The report split the proportion claiming compensation by journey purpose – business, commuters and leisure. Commuters and business travellers are significantly more likely to claim than leisure travellers with business having claimed 43 per cent in 2018, up 4 per cent from 2016.

With 57 per cent of business travellers not claiming; 26 per cent didn't even think about claiming; 25 per cent didn't think they could claim; and 6 per cent knew they could claim but chose not to – what more can be done to increase the awareness of the claims process. Although the Government and Office of Rail and Road are continually trying to change this, there’s still more to be done especially across the business travel market.

Travel Management Companies (TMCs) should be looking to include a Delay Repay service within their travel policies with clients. Not only will this provide added value to the service they provide, it can be stress free for the client, having the assurance that their claims will be submitted and settled for them on their behalf – allowing them to continue focusing on business productivity and making up for the lost time they suffered through the delay.

At Business Travel Compensation, the service we offer to TMCs provides the end client with the full 100% compensation entitlement. So – Steve missed his meeting and Lesley may have missed out on clinching that deal, but should the company suffer further with loss of costs, or should you consider a Delay Repay compensation service within your organisation?

Want to know more? Contact the team to find out how our 100% compensation service will benefit your company further.