Business Travel Compensation services evolving to ensure business travellers are personally compensated

Since the launch of Business Travel Compensation by Tracsis Travel Compensation Services this summer, providing 100% 'Delay Repay' compensation to the business travel market, the service is evolving at a rapid pace ensuring compensation is paid to travellers affected outside of business hours.

Business Travel Compensation was launched in August this year with the intention of working with Travel Management Companies (TMCs) to ensure 100% of the compensation is passed back to their clients. The response from TMCs has been positive with a clear appetite in the market to enhance their own proposition to clients and to differentiate themselves.

The 100% compensation scheme has had such a positive effect within the marketplace, that businesses are now looking at how to evolve this further and ensure travellers receive some form of compensation should their disruption be outside of business hours. For example, HR departments are wanting to compensate their employees where they have experienced travel delays on their way home.

Lee Fortnam, Product Director for Business Travel Compensation explains the technology is evolving to meet demand: "Speaking with TMCs over the last few months it's become quite apparent that traveller welfare is a key focus which needs to be embedded into their travel policies and they're looking at different ways in which they can achieve this. To support this demand, we've been looking at the flexibility and configurability of our systems to be able to report back on exact times. Depending on the requirements from businesses, we can now tailor our reports to highlight those travellers affected outside of business hours. It's then down to the individual travel policies on how they compensate their employees."

Raj Sachdave, Managing Partner at Black Box Partnerships, an independent consultancy business for the business travel industry, shares how there is a growing need for businesses to evolve to continue meeting the welfare demands of their employees: "At Black Box we believe in Good Employer Status, where it's the responsibility of people in our industry to make sure we further enhance business productivity and make travel effortless. Traveller welfare is a growing concern for businesses, to ensure they have a duty of care to their employees whilst travelling on business. With more people than ever travelling for work, it's important that employers understand how travel disruption may impact on an employee's homelife, and where possible, reimburse them with some form of compensation, demonstrating duty of care. My question is - what is the industry doing for regular commuters and those with season tickets? Is enough being done to compensate these travellers? Where an employer is actively seen to be acknowledging how travel can potentially affect homelife and find ways soften the disruption, builds trust with an employee and considered an employer of choice."

Rosie Mohamad, Head of Travel at Pinsent Masons had this to say on increased service offerings by TMCs to ensure the benefit to the end traveller: "The work/home life balance for employees is integral to our firm's values. Organisations (and agencies) have to be seen to be evolving to demonstrate that wellbeing is a key focus, ensuring a stress-free working environment. Our Policies may also need to evolve to factor in services like Delay Repay. However, the challenge we have as a business is that some of our travel is rechargeable to our own clients and some is firm related, so the automated Delay Repay service is not a straightforward solution for our business. This would need to be a key area for consideration if we decide to take this forward. As technology progresses, our processes internally will only become smarter, working with agencies to ensure their execution is right for our business."