Understanding rail data to improve your service offering and increase adoption of company travel policies

Business travel is often thought of as solely a necessity for getting from one meeting to another, yet it drives the success of every business in the world. It accounts for *$1.3 trillion of global spending annually (£39bn in UK alone) and this is set to rise at 3.7% per annum over the next ten years.

One of the main reasons for this growth is the industry’s adoption of pioneering technology. Travellers want travel to be simplified, hence the need for new technology. Whether this be in the form of apps, or the data that can be provided that will enhance their working lives.

How do travellers book their travel?

Do you know how your travellers are booking their business travel? According to Concur, who partnered with Global Business Travel Association (GBTA), their research into booking habits of UK business travellers suggest that only 57% of business travellers believe they have to follow a travel policy. Considering the level of travel and amount of spend within the industry, is this adoption of travel policy high enough for businesses? What more needs to be done to encourage employees to adopt the process in place?

Reinforcing traveller welfare into your travel policy

We recently spoke about the importance of traveller welfare in company travel policies – it’s crucial to have a firm understanding of, how, where and why your employees are travelling for business. By making regular enhancements to the technology behind your online booking systems and ensuring employees follow your travel policy you’ve set in place will provide Travel Managers with accurate data on their travellers. You can use this data to measure the impact travel is having on individual employees to improve your service offering.

Implementing the right technology to track data

Have you considered setting up a system that automatically identifies and alerts any audited opportunities where your traveller has experienced rail delays and/or cancellations? Not only will this allow you make the necessary compensation claim that the business is entitled to, you’ll have the insight into how this may have affected the individual. This could be from either a work, or personal perspective, depending on the status of the delay/cancellation. With this knowledge, and how you use this information, will demonstrate your duty of care to your employee with regards to how they’re personally compensated.

Employees are more likely to follow travel policies if they can see the end benefits for themselves. If they understand that duty of care is a key objective for the business and that their welfare is a priority, they might be more inclined to follow procedure, rather than going rogue.

If business travel is to continue growing as previously suggested, it’s worth considering what additional services you can build into your booking systems to ensure data is tracked accurately and that as a business you are able to provide a clear traveller report on employees.

Business Travel Compensation can support your business with rail travel compensation, ensuring that not only will the end client receives 100% of the claim their entitled to, you have the systems in place to accurately track your rail data. Want to know more? Contact the team today.

* World Travel and Tourism Council and Travelport